GDPR Policy | Premier Driveways Warrington

Our commitment

Premier Driveways is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy sits alongside our privacy policy and gives you specific detail about your rights and our obligations.

Lawful basis for processing

We only process your personal data when we have a lawful basis to do so. For most contact with Premier Driveways, the lawful basis will be one of:

Contract: To take steps at your request before entering a contract (e.g. providing a quote), or to perform a contract you've entered into with us.
Legitimate interests: Where our processing is necessary for a legitimate interest (such as replying to an enquiry) and doesn't override your rights.
Legal obligation: Where we must process data to comply with UK law (e.g. tax records, accounting).
Consent: Where you've given us explicit permission (e.g. website cookies, marketing contact).

Your rights under UK GDPR

You have eight specific rights under UK GDPR:

Right to be informed — about how your data is used (this policy and our privacy policy cover that)
Right of access — to request a copy of all personal data we hold about you
Right to rectification — to have inaccurate data corrected
Right to erasure — to have your data deleted (where we have no lawful basis to keep it)
Right to restrict processing — to limit how we use your data
Right to data portability — to receive your data in a portable format
Right to object — to object to certain types of processing
Rights related to automated decision-making — including profiling

How to exercise your rights

To exercise any of these rights, email us at premier.driveways@hotmail.co.uk with your request. We will respond within one month (sometimes extended by up to two further months for complex requests, in which case we'll tell you).

Exercising your rights is free. If a request is unreasonable or repetitive we may charge a reasonable fee or refuse, but we'll explain why.

Data security

We take appropriate technical and organisational measures to protect your personal data:

Encrypted data storage and transmission (HTTPS, secure email)
Restricted access — only staff who need the data to do their job can see it
Regular backups and tested recovery procedures
Secure disposal of paperwork and digital records when no longer needed

Data breaches

In the unlikely event of a personal data breach that poses a risk to you, we will:

Notify the Information Commissioner's Office (ICO) within 72 hours
Notify affected individuals without undue delay if the breach poses a high risk to their rights
Document the breach fully, along with remedial actions taken

International transfers

Your data is stored and processed within the UK. We don't transfer personal data outside the UK/EEA except where necessary (e.g. Google Analytics, where data is transferred to the US under approved data-transfer mechanisms).

Complaints

If you're unhappy with how we've handled your data, please tell us first so we have a chance to put things right. You also have the right to complain to the UK's data protection authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Contact

For any data protection questions, contact us:

Premier Driveways
Warrington, Cheshire
Email: premier.driveways@hotmail.co.uk
Phone: 07915 069617